Thank you for shopping at Veronica Carrillo Jewelry!

Returns & Exchanges

We want to ensure the quality of our jewelry. For this reason, there is a lifetime warranty on our craftsmanship. If your jewelry is damaged or broken due to manufacturing defects, we will repair or replace damaged parts. Please email us at

Due to the nature of a handmade independent business, we cannot accept returns. All custom and on sale items are final sale. However, we will try to assist you and try to make things right in any way possible, simply reach out to us via our Contact tab. 


All of our items are made to order and usually ship within 3-7 business days. Please note that custom designs will take longer. When your order is shipped, you will receive an email with the USPS tracking number. We are currently offering free US shipping with no required minimum. For international customers, duties and taxes are determined by the customs agency within the destination country and is the responsibility of the recipient.